Privacy Policy

This Privacy Policy describes in detail how Zyrallexchrel ("we", "us", "our") collects, uses, stores, discloses, and protects your personal information when you access our website at zyrallexchrel.world, when you enquire about or purchase our garden lighting and drip watering products and services, and when you interact with us in any other way in New Zealand. We are committed to protecting your privacy and handling your personal information in an open and transparent manner in accordance with the Privacy Act 2020 and other applicable New Zealand legislation.

Scope and Application

This Privacy Policy applies to all personal information collected by Zyrallexchrel, whether through our website, by telephone, email, in person at our premises, or through any other channel. It covers information relating to visitors to our website, customers who purchase or enquire about our garden lighting and drip irrigation products, individuals who request quotes or installation services, and any other person who provides us with personal information in the context of our business activities. This policy does not apply to information that has been anonymised or aggregated in a way that can no longer identify you.

Information We Collect

We may collect the following categories of personal information when you interact with our website or contact us about our garden lighting and watering solutions:

• Identity and contact information: your full name, email address, postal address, telephone number, and any other contact details you provide when you submit an enquiry form, request a quote, register for updates, or communicate with us in relation to pathway lights, spotlights, drip irrigation kits, timers, or other garden lighting and watering equipment.
• Project and preference information: details you voluntarily provide about your garden size, layout, soil conditions, plant types, watering needs, lighting preferences, budget, timeline, or any other requirements or preferences relevant to the selection, design, or installation of smart lighting or drip irrigation systems.
• Transaction and order information: when you place an order for garden lighting or drip system products, we collect billing and delivery addresses, payment details (where applicable), order history, and correspondence relating to your purchases, returns, or warranty claims.
• Communication records: copies of emails, letters, telephone call notes, and other correspondence between you and us regarding enquiries, orders, support requests, complaints, or feedback about our garden lighting and watering products and services.
• Technical and usage data: when you visit our website, we may automatically collect your IP address, browser type and version, operating system, device type, referring URL, pages viewed, time spent on the site, click behaviour, and similar technical information, as further described in our Cookies Policy.
• Location data: if you use our website or services in a way that involves location, we may collect general location information (for example, your region or city) to help us provide relevant information about our garden lighting and drip watering offerings in your area.

How We Collect Information

We collect personal information in several ways. You may provide it directly to us when you fill out our contact form, send us an email, call us by telephone, visit our premises at 764 South Titirangi Road, Titirangi, Auckland 0604, or communicate with us through any other channel. We may also collect information automatically when you browse our website, through cookies and similar technologies as described in our Cookies Policy. In some cases, we may receive information about you from third parties, such as delivery services, payment processors, or other service providers involved in fulfilling your order for garden lighting or drip irrigation products. We will only collect information from third parties where we have a lawful basis to do so and where appropriate, we will inform you of such collection.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide information about our garden lighting products, drip irrigation systems, installation services, and related offerings.
• To process and fulfil orders for pathway lights, drip kits, timers, transformers, emitters, and other garden lighting and watering equipment, including arranging delivery and installation where applicable.
• To provide customer support, handle warranty claims, process returns or exchanges, and resolve any issues you may have with our products or services.
• To send you marketing communications about new products, seasonal offers, maintenance tips for garden lighting and drip systems, and other relevant information, where you have given your consent or where we are otherwise permitted by law to do so.
• To improve our website, product range, customer service, and business operations, including through analysis of how visitors use our site and which garden lighting and drip watering products are most popular.
• To comply with legal, regulatory, and contractual obligations, including tax reporting, record-keeping, and responding to lawful requests from authorities.
• To protect our rights, property, and safety, and that of our customers and others, including through the detection and prevention of fraud or other illegal activity.

Legal Basis and Consent

We process your personal information on one or more of the following legal bases: (1) your consent, when you have explicitly agreed to the processing, for example by ticking the consent checkbox on our contact form or by accepting our Cookies Policy; (2) the performance of a contract, when the processing is necessary to fulfil our contractual obligations to you, such as processing your order for garden lighting or drip irrigation products; (3) our legitimate interests, when the processing is necessary for purposes such as improving our services, communicating with you about your enquiry, or ensuring the security of our website, provided that our interests are not overridden by your rights; and (4) compliance with legal obligations, when we are required by law to process your information. Where we rely on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following categories of recipients, in each case only to the extent necessary and subject to appropriate safeguards: (1) service providers who assist us in operating our website, processing payments, delivering garden lighting and drip system products, or providing installation or support services, and who are contractually bound to protect your information and use it only for the purposes we specify; (2) professional advisers such as lawyers, accountants, or auditors, when we require their services in connection with our business; (3) law enforcement agencies, regulators, or other authorities, when we are required or permitted by law to do so; and (4) other parties in the context of a business sale, merger, or similar transaction, in which case we will ensure that the recipient is bound by confidentiality and data protection obligations. We do not disclose your personal information to any recipient outside New Zealand unless we have taken reasonable steps to ensure that the recipient protects your information in a manner consistent with New Zealand privacy law, or we are otherwise permitted by law to make such disclosure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to respond to your enquiries, complete and fulfil orders for garden lighting or drip systems, provide customer support, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose of processing. For example, we may retain order and transaction records for a minimum of seven years for tax and accounting purposes, while marketing consent records may be retained until you withdraw consent. When personal information is no longer needed, we will securely delete or anonymise it so that it can no longer be used to identify you.

Your Rights

Under the Privacy Act 2020 and other applicable New Zealand law, you have the following rights in relation to your personal information: (1) the right of access: you may request a copy of the personal information we hold about you, and we will respond within the timeframe required by law; (2) the right to correction: you may request that we correct any inaccurate, incomplete, or outdated information we hold about you; (3) the right to complain: if you believe we have breached your privacy, you may lodge a complaint with us or with the Office of the Privacy Commissioner; and (4) the right to withdraw consent: where we process your information on the basis of consent, you may withdraw that consent at any time. To exercise any of these rights, or to ask questions about how we handle your personal information, please contact us using the details provided on our Contact page. We will respond to your request in accordance with applicable law and may ask you to verify your identity before processing your request.

Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, alteration, or misuse. These measures include: the use of secure socket layer (SSL) or similar encryption for data transmitted via our website; restricted access to personal information on a need-to-know basis; secure storage of physical and electronic records; and staff training on privacy and data protection. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of any passwords or access credentials you use to access our services, and for all activities that occur under your account.

Third-Party Links

Our website may contain links to third-party websites, such as mapping services, suppliers, or social media platforms. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of such sites. We encourage you to read the privacy policies of any third-party sites you visit. The inclusion of a link on our website does not imply our endorsement of the linked site or its content.

Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us and we will take steps to delete such information from our systems.

International Transfers

Your personal information is primarily stored and processed within New Zealand. If we transfer your information to service providers or other parties located outside New Zealand, we will take reasonable steps to ensure that your information is protected in accordance with New Zealand privacy standards. This may include entering into contracts that require the recipient to protect your information, or ensuring that the recipient is in a jurisdiction that provides adequate protection. By providing us with your personal information, you consent to such transfers where necessary for the purposes described in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our product range (including new garden lighting or drip watering offerings), technology, or legal and regulatory requirements. When we make material changes, we will post the updated policy on this page and update the effective date. We encourage you to review this policy periodically. Your continued use of our website or services after the posting of changes constitutes your acceptance of the updated policy. Where required by law, we may seek your consent to material changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information in relation to our garden lighting and watering products and services, please contact Zyrallexchrel at 764 South Titirangi Road, Titirangi, Auckland 0604, New Zealand, or via the contact details provided on our website. We will endeavour to respond to your enquiry promptly and in accordance with applicable law.